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Safeguarding Your Information: Business Customers

At Park Ridge Community Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated user.
Small to Medium sized business and government banking accounts are being targeted by criminals every day.

Every security system in place today can and has been compromised by criminals. No system that the bank has put in place can catch 100% of fraudulent attempts.

*** Commercial Accounts and Government Accounts are not covered under Regulation E. ***
In most circumstances you will be responsible for assuming the loss on fraudulent transactions.


It is vital that you following best practices:

What we expect of you:
• Establish a separate account for the origination of each type of transaction. ACH origination / Wire Transfer etc.
• Ideally only fund those accounts with enough funds to cover the planned transactions on a daily basis.
• Establish duel control over the setup and creation of new user accounts on the system.
• Establish duel control over the setup of new payees on the system.
• Run summary reports of all transactions to ensure they are accurate.
• Review your transactions the next business day to determine if fraudulent activity has occurred.
• Maintain up to date anti-virus on your computer systems at all time that access financial websites.
• Patch your operating system weekly and ensure that you are updating Java and Adobe applications weekly as well. Vulnerabilities in these applications are utilized by criminals constantly.
• Ideally, dedicate a single PC for online financial transactions and prohibit any other form of web surfing on this PC.
• Have the firewall specifically restrict access for the workstation to only the IP Addresses of the financial institutions systems. This will prevent individuals from surfing the internet on the PC.
• Utilize a unique complex password (Upper Case, Lower Case, Special Characters) at least 8 characters long.
• DO NOT RE-USE PASSWORDS THAT YOU HAVE REGISTERED FOR AT OTHER WEBSITES!
• Websites can be compromised and your password will be exposed.
• Change your password every 30 days.
• Do not utilize words in your password such as Password1.
• Never provide your account number or username / password in any written communication to the bank. This is especially true of email.
• Watch out for copycat Web sites that deliberately use a name or Web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their Web site and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.
• Always use your pre-established link to access web sites. Never click on a link contained in an email.
• Utilize Security and Balance Alerts to be notified via phone, e-mail and or SMS text messages when activity occurs on the account.

What the Bank does:
• On at least an annual basis the bank examines its controls that it has implemented for online banking access.
• Based on that review that bank will determine if changes are necessary and will implement required changes on an ongoing basis.
• Reviews the current fraud trends at least quarterly to determine if changes are required in regards to current security controls and provide alerts to our customer base.
• Monitor login events 24x7 for suspicious activity on your account through a rules based online system.
• Monitor ATM Transactions 24x7 at the time of transaction for suspicious activity on your account through a rules based online system.
• We utilize multi-factor authentication that is in guidance of federal guidelines for online banking.
• We provide optional out of band authentication products for our commercial customers that conduct online Wire Transfer and ACH origination transactions.
• We provide Positive Pay services for commercial customers.
• Our Fraud Officer may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns.
• Block all foreign ATM Transactions unless notified in advance of travel outside the United States.

What the Bank does not do:
• We will never ask you for your online banking password.
• We will not contact you via email requested you click on a link inside the email.
• All electronic communication is done through the secure email system provided within the online banking system.
• We will never send your non-public information via email unless it utilizes our security email system.

While these layered process are designed to prevent fraud. They will not catch fraud 100% of the time. You are responsible for losses incurred on commercial and government accounts. Be vigilant and monitor your account at all times.

In case of errors or questions about your electronic transfers, call or write us at 847-384-9200

We encourage you to review our Security & Privacy link which can be found at the bottom of any page of our www.timetobank.com Web site. If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at 847-384-9200 or via e-mail at [email protected].

Safeguarding Your Information: Personal Banking Customers

At Park Ridge Community Bank, the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer.

• Watch out for copycat Web sites that deliberately use a name or Web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their Web site and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.

• Always use your pre-established links to access Web sites and avoid clicking on links in unsolicited e-mails. If you ever receive a suspicious e-mail representing itself as a Park Ridge Community Bank representative, please forward the message in it’s entirety to [email protected].

• Ensure that your own personal computer has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly.

• Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.

• Monitor your account activity frequently using our free Online and Mobile Banking services.

• Sign up for free Online Banking eStatements to avoid having your paper statement sitting in an unsecure mailbox where it could be compromised.

• Set up free Security and Balance Alerts through Online Banking to be notified via phone, e-mail and/or SMS text message when there is login activity or changes in your expected balance.

• Set up a personalized Phishing Phrase for your Online Banking so that you always know when you are on our secure Web site.

Please keep in mind that we will never ask for or email you requesting your online banking password. We may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns. If you plan to travel and use your Online Banking or debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement in our Consumer Terms and Conditions brochure. However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments, and you must establish your own internal security procedures for employees you authorize to prevent all unauthorized use by other employees or persons.

We encourage you to review our Security & Privacy link which can be found at the bottom of any page of our www.timetobank.com Web site. If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at 847-384-9200 or via e-mail at [email protected].

 
 
© Park Ridge Community Bank. All rates and fees subject to change without notice.
626 Talcott Road P.O. Box 829 - Park Ridge IL, 60068 - tel. 847.384.9200 - fax 847.384.9245

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